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Contact Us

Freephone: 0800 77 22 64 (within NZ only)
Phone: +64 9 414 9405
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Physical address: Unit B, 112 Bush Road, Albany, Auckland 0632
Postal address: PO Box 303477, North Harbour, Auckland 0751

Complaints
cbm New Zealand seeks to maintain the highest standards in our fundraising, financial processing, programmes delivery and international programming. You can find our external complaints policy here.

If you have any concerns or complaints you wish to raise about cbm New Zealand’s processes, programmes, communications or working practices - or those of its partners - please feel free to contact us using one of the following options:

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Mail to:
cbm New Zealand
PO Box 303477
North Harbour
Auckland 0751

Attention: CEO

Call 0800 77 22 64 and ask for the CEO. 

Or you can request a confidential interview with a senior cbm New Zealand staff member who will document the complaint and forward it immediately to the cbm New Zealand CEO.

Safeguarding of Children: cbm New Zealand’s Children and Adults at Risk Safeguarding Policy can be found here, and the corresponding policy of the cbm Global Federation here.

Protected Disclosures. If you believe there has been a serious breach of ethics and you have not received a suitable response via the channels above, you may submit a confidential complaint to the Chair of the Board of Trustees of cbm New Zealand – Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Please also note that cbm New Zealand is a member of the Council for International Development (CID) and is a signatory to the CID Code of Conduct. The Code requires members to meet high standards of corporate governance, public accountability and financial management. Complaints relating to alleged breaches of the Code of Conduct by any signatory agency can be made to the CID Code of Conduct Committee.

More information about the CID Code of Conduct can be obtained from cbm New Zealand and from CID at: cid.org.nz or by email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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